Big Spoon Clothing (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from our website.

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

Personal Information

• Name
  
• Email address
  
• Phone number
  
• Shipping and billing address
  
• Payment information (processed securely through third-party providers)
  

Order Information

• Products purchased
  
• Order history
  
• Transaction details
  

Device & Usage Information

• IP address
  
• Browser type
  
• Device type
  
• Pages viewed and time spent on site
  
• Referring website or source
  

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
  
• Communicate with you about your order or inquiries
  
• Provide customer support
  
• Improve website functionality and user experience
  
• Send marketing communications (if you opt in)
  
• Detect and prevent fraud or unauthorized activity
  

3. Sharing Your Information

We may share your information with trusted third parties necessary to operate our business, including:

• Payment processors (e.g., Shopify Payments, Stripe, PayPal)
  
• Shipping and fulfillment partners
  
• Marketing and analytics providers (e.g., Google Analytics, Meta)
  
• Email and SMS platforms
  

We do not sell your personal information.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve site performance and functionality
  
• Understand user behavior and preferences
  
• Support marketing and advertising efforts
  

You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.

5. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
  
• Request correction or deletion of your data
  
• Opt out of marketing communications at any time
  

To exercise these rights, please contact us using the information below.

6. Data Retention

We retain your information for as long as necessary to:

• Fulfill orders and provide services
  
• Comply with legal obligations
  
• Resolve disputes and enforce agreements
  

7. Data Security

We take reasonable precautions to protect your personal information, including secure payment processing and industry-standard safeguards.

However, no method of transmission over the internet is 100% secure.

8. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Your continued use of the website constitutes acceptance of those changes.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Big Spoon Clothing

Email: info@bigspoonclothing.com

Location: Aurora, Colorado, United States

At Big Spoon Clothing, we aim to get your order to you quickly and reliably.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with tracking information.

Shipping Times

Shipping times vary based on your location and selected shipping method. Most domestic orders arrive within 3–7 business days after shipment.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected delivery option.

Address Accuracy

Please ensure your shipping address is correct at checkout. Big Spoon Clothing is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. If you experience an issue, please contact the carrier directly.

Order Issues

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery and we’ll make it right.

We stand behind the quality of everything we make. If something isn’t right, we’ll work with you to fix it.

Returns & Exchanges

We accept returns and exchanges within 30 days of delivery, provided that:

• The item is unused and unworn
  
• The item is in its original condition and packaging
  

How to Start a Return

To initiate a return or exchange, contact us at [Insert Email] with your order number and reason for return.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
  
• Please allow 5–10 business days for processing
  

Exchanges

If you need a replacement, we’ll help you exchange your item based on availability.

Non-Returnable Items

• Worn or used items
  
• Items damaged due to improper care
  
• Final sale items (if applicable)
  

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Big Spoon Clothing is committed to ensuring that our website is accessible to all individuals, including those with disabilities.

Our Commitment

We strive to provide a website experience that is inclusive, user-friendly, and accessible to the widest possible audience, regardless of technology or ability.

Accessibility Efforts

We are actively working to:

• Improve site navigation and usability
  
• Ensure content is readable and accessible across devices
  
• Support screen readers and assistive technologies
  
• Maintain consistent structure and clear design
  

Ongoing Improvements

Accessibility is an ongoing effort, and we are continually working to improve our website to meet or exceed accessibility standards.

Need Assistance?

If you experience any difficulty accessing content, placing an order, or navigating our website, please contact us and we will assist you directly.

Email: info@bigspoonclothing.com